HP Laptop Battery Not Charging – Troubleshooting and Solutions

If the battery of your HP laptop is no longer charging, there could be several reasons behind the issue. Below is a step-by-step guide to help you diagnose and resolve the problem:

1. Check Basic Connections

• Inspect the Power Adapter and Cables: Make sure the power adapter is properly connected and free from any visible damage. Test the adapter with a different power outlet if necessary.
• Examine the Charging Port: Check the laptop’s charging port for dirt or loose connections. Clean it gently if needed.

2. Restart the Laptop

• Shut down the laptop and disconnect the power adapter.
• If the battery is removable, take it out.
• Press and hold the power button for 15–30 seconds to discharge any residual power.
• Reinsert the battery, reconnect the power adapter, and turn the laptop back on.

3. Check Battery Health

• Open the HP Support Assistant software (pre-installed on HP laptops) to check the battery health.
• Alternatively, you can analyze the battery condition through Windows Power Settings or use a third-party tool like "BatteryInfoView."

4. Update Battery Drivers

• Press Windows Key + X and select Device Manager.
• Expand the Batteries section.
  • Right-click on Microsoft AC Adapter and Microsoft ACPI-Compliant Control Method Battery.
  • Select Update Driver or uninstall them and restart the laptop. The drivers will be reinstalled automatically.

5. Update the BIOS

• Check the official HP website to see if a BIOS update is available for your laptop. An outdated BIOS can sometimes cause battery charging issues.

6. Test the Battery

• If the battery is removable, test whether the laptop works normally on AC power without the battery.
• If the laptop operates properly without the battery, it’s likely the battery is faulty and needs replacement.
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7. Rule Out Hardware Defects

• Test the Power Adapter: If possible, use a different compatible charger to see if the issue lies with the adapter.
• Battery or Charging Port Fault: If the battery still won’t charge after following the above steps, the issue could be with the battery itself or the charging port.

8. Contact HP Support

If none of the steps resolve the problem, contact HP Support or an authorized repair service. If your laptop is still under warranty, the battery or power adapter may be replaced free of charge.

Note for Built-in Batteries

For laptops with non-removable batteries, avoid attempting any DIY repairs, as this could void the warranty. In such cases, it’s best to have the laptop inspected by a professional technician.

By following these steps, you should be able to identify the root cause of the charging issue and take the appropriate action.